Support
The quickest way to get help is our Discord server.
Join the DiscordMessage us on ClearlyDev
Before you ask
To get a faster answer, include:
- the name of the product and where you bought it (ClearlyDev or the Roblox hub)
- what you expected to happen and what happened instead
- a screenshot, if it helps
Frequently asked questions
- Where do I buy products?
- On the Stopmarker Studios store on ClearlyDev or in the Roblox Product Hub. This website does not take payments.
- How do I buy from the Roblox hub?
- Join the hub on Roblox and choose a product. You need a Discord account linked with Parcel, which will walk you through the linking process. The hub will not let you buy without it. Parcel delivers the product through its Discord bot.
- I bought in the hub but my product has not arrived.
- Check that your Discord account is linked with Parcel and look in your Discord messages. If it is still missing, tell us on Discord with your Roblox username and the product name.
- Can I get a refund?
- ClearlyDev orders follow ClearlyDev's policy. Hub purchases are made inside Roblox, which generally treats purchases as final. If something is wrong with a hub purchase, tell us on Discord and we will look at it case by case.
- Something is broken in a model. What do I do?
- Report it on Discord with the details above.
- Where is my data handled?
- See the privacy policy.